CONTENTS

Foreword

William E. Kennard

Acknowledgments

Introduction

1 A Movement Is Born

2 The Focus Shifts

3 Entering the Mainstream of Telephone Communications

4 A Federal Relay Interlude

5 Relay Goes National

6 Relay Reality

7 David versus Goliath

8 In Case of an Emergency

9 Captioning Is Launched

10 The Stage Is Set

11 Full and Equal Television Access

12 A Compatible World Becomes Undone

13 The Restoration of Hearing Aid Compatible Telephones

14 A Wireless World

15 A Federal Law for Universal Design

16 The Access Law Takes on Meaning

17 TTYs and Wireless Retrofitting

Postscript: A Light at the End of the Tunnel

Appendix A

Abbreviations

Bibliography

Index